Privacy Policy

Last updated: September 15, 2026

Company: UNPLGD LYF LLC, DBA ApolloAI

1. Introduction:

This Privacy Policy explains how UNPLGD LYF LLC, DBA ApolloAI ("ApolloAI", "we", "us", or "our"), collects, uses, discloses and protects personal information when you visit our website, contact us, opt in to our text messages, or use our AI agent services for education businesses (together, the "Services").

By using the Services, you agree to the practices described in this Privacy Policy.

2. Information we collect:

a. Device and usage information

When you visit our website, we automatically collect certain information, including:

* IP address

* Browser type and version

* Time zone setting

* Pages viewed and interactions

* Referring and exit URLs

* Information from cookies, log files, web beacons, tags and pixels

b. Information you give us

When you use the chat on our website or otherwise contact us, we collect:

* Full name

* Email address

* Phone number

* Business name and details about your business

* Your text message consent choices

* Anything else you choose to tell us

c. Client account and billing information

When you become a client, we collect billing contact details and payment information. Payment information is processed by a PCI-compliant third-party payment processor and is not stored on our servers.

d. Client service data

To deliver our Services to education businesses, we process data our clients provide or generate through the Services, including:

* Client contact data: contact details of people who inquired with, or are customers of, a client business, provided by that client so we can follow up on the client's behalf.

* Message data: SMS logs, email content and social direct message (Instagram and Facebook) histories.

* Call data: voice recordings, transcripts and call metadata.

* Configuration data: prompts, program information and knowledge base documents used to set up the agents.

3. How we use your information:

We use personal information to:

* Provide, operate and maintain the Services and monitor their use.

* Respond to your inquiries and requests.

* Schedule, confirm and remind you about calls and appointments.

* Send service updates and account communications.

* Send information about our services, where you have agreed to receive it.

* Contact you by email, phone, text message, or other electronic communication in line with your preferences and consent.

* Perform our contracts with clients and process payments.

* Analyze and improve our website and Services, and keep them secure.

* Comply with legal obligations and in connection with a business transfer.

4. SMS communications:

You can opt in to receive text messages from ApolloAI through the chat widget on our website. The chat offers two separate consent checkboxes, neither of which is pre-selected:

* Informational messages: replies to your inquiry, call and appointment scheduling, confirmations, reminders, and account or service updates.

* Marketing messages: information about our AI agent services for education businesses, offers, and invitations to book a call.

You can choose either, both, or neither.

* Message frequency varies.

* Message and data rates may apply.

* Consent to receive text messages is not a condition of purchase.

* Reply STOP to opt out at any time. Reply HELP for help, or contact us at [email protected] or (616) 319-4392.

* Carriers are not liable for delayed or undelivered messages.

This section covers messages ApolloAI sends to you about ApolloAI. Messages our agents send on behalf of a client education business are sent under that client's own registration and that client's consent records.

5. Sharing of your personal information:

SMS opt-in data exclusion: Notwithstanding any other provision of this Privacy Policy, no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing described below exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Service providers: We share non-SMS personal information with trusted service providers only as necessary to operate and deliver the Services, such as CRM, scheduling, messaging, telephony, AI processing, hosting, analytics and payment processing providers. These providers may use the information only to perform services for us and are prohibited from using it for their own marketing.

Legal and business transfers: We may disclose information where required by law, to protect our rights or the safety of others, or as part of a merger, acquisition or sale of assets.

We do not sell, rent or trade your personal information. We are not a lead generation service and we do not sell or provide leads or contact lists to anyone.

6. Client data:

When we process client contact data, message data, call data and configuration data on behalf of a client, we act as a service provider to that client. The client decides who is contacted and is responsible for obtaining any consent required by law. We use client data only to provide the Services to that client, and to configure and improve that client's agents. If you are a contact of one of our clients and have questions about your data, please contact that business directly, or contact us and we will pass your request on.

7. Meta (Facebook and Instagram) platform data:

If a client connects Facebook or Instagram accounts to our Services for direct message automation:

* We access only the data needed to perform the agreed automation, such as reading and replying to messages.

* We do not sell, rent or trade Meta Platform Data to third parties.

* We keep Platform Data only as long as needed to provide the Services. Deletion can be requested at any time by contacting [email protected].

8. Cookies:

We use cookies and similar technologies to operate our website, remember preferences and understand how the site is used. You can control cookies through your browser settings. Blocking some cookies may affect how the site works.

9. Data retention:

We keep personal information only as long as needed to:

* Provide the Services.

* Configure and improve a client's agents during the engagement.

* Comply with legal obligations, including records of text message consent and opt-outs.

* Resolve disputes and enforce our agreements.

You may request deletion at any time by contacting [email protected], subject to records we are legally required to keep.

10. Security:

We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

11. International data transfers:

We serve clients in the United States and Australia. If you are located outside the United States, your personal information may be transferred to and processed in the United States. We take steps to ensure such transfers comply with applicable data protection laws, using appropriate safeguards where required.

12. Your rights:

Depending on where you live, you may have the right to:

* Access the personal information we hold about you.

* Request correction or deletion of your information.

* Object to or restrict certain processing.

* Withdraw consent at any time, including by replying STOP to text messages.

To exercise any of these rights, contact us at [email protected]. We will not discriminate against you for exercising your rights.

13. Children's privacy:

Our Services are intended for businesses and are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors through our website or text message program. If you believe a minor has provided us information, contact us and we will delete it.

14. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Changes to our text messaging terms will also be communicated, where required, by text message or email before they take effect.

15. Contact us:

If you have questions, concerns or requests about this Privacy Policy, contact:

UNPLGD LYF LLC, DBA ApolloAI
Email: [email protected]
Phone: (616) 319-4392
Website: https://callapolloai.io

Disclaimer:

This website is operated and maintained by UNPLGD LYF LLC. Use of the website is governed by our Terms of Service and this Privacy Policy. ApolloAI provides AI agent services and infrastructure. We do not sell a business opportunity or money-making program and do not guarantee specific results or earnings.

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