Terms Of Service

Last updated: September 15, 2026

Company: UNPLGD LYF LLC, DBA ApolloAI
Website: https://callapolloai.io

Definitions:

"Account" means the client profile created when you engage us, together with any sub-accounts, user seats, credentials and settings associated with it.

"Aggregated Data" means data derived from Customer Content or use of the Services that has been de-identified and combined with other data so that neither you nor any individual can be identified.

"Billing Cycle" means the recurring period for which fees are charged, starting on the date you sign an Order Form or first pay.

"Customer Communications" means any call, text message (SMS/MMS), voicemail, email or social direct message initiated, sent or recorded through the Services under your Account.

"Customer Content" means all data, lead and contact lists, program information, prompts, scripts, audio, text, images and other materials you provide to, or that are generated through, the Services.

"Order Form" means any proposal, checkout page or service agreement that references these Terms and sets out the scope, pricing and commercial details agreed between you and ApolloAI.

"Services" means the ApolloAI website and the AI agent services we build and run for education businesses, including inquiry response, database reactivation, booking confirmation and reminders, no-show follow-up, missed call handling and review requests, delivered through SMS, email, voice and social channels, together with the related software and infrastructure provided by UNPLGD LYF LLC.

"ApolloAI Technology" means the platform, software, AI configurations, frameworks, telephony and messaging infrastructure, documentation and other technology that make up or support the Services, and all improvements to them.

1. Acceptance of terms:

1.1 Binding agreement. These Terms of Service ("Terms") are a legally binding contract between you and UNPLGD LYF LLC, DBA ApolloAI ("we", "us" or "our"), governing your access to and use of the website and Services. By using the website, opting in to our messages, signing an Order Form or using the Services in any way, you agree to these Terms and our Privacy Policy.

1.2 Authority and capacity. If you use the Services on behalf of a business, you confirm that you have authority to bind that business, that you are at least 18 years old, and that the information you provide is accurate and complete. In that case, "you" refers to the business.

2. Service description:

2.1 Overview. ApolloAI builds and runs AI agent teams for education businesses, including tutoring and learning centers, training providers and vocational colleges, and online course and coaching businesses. The agents handle follow-up across the enrollment process so more inquiries become enrollment calls.

2.2 Core features. Depending on your Order Form, the Services may include:

Database reactivation campaigns to past inquiries and leads.

Fast response to new inquiries, including after hours.

Booking confirmations and reminders.

No-show follow-up and rebooking.

Answering missed and inbound calls.

Review requests.

Reporting on conversations, bookings and outcomes.

2.3 Client approval and configuration. You are responsible for the offers, program information, pricing and business rules you approve for the agents ("Configurations"). We act on your Configurations and are not responsible for their commercial results or their compliance with laws that apply specifically to your business.

2.4 Service limitations. The Services cannot be used for emergency calls (for example 911 or 000). Some destinations, carriers and message types may be restricted by carrier rules, including A2P 10DLC requirements.

3. Use of the website:

You may use our website for lawful purposes only. You agree not to misuse the site, attempt to gain unauthorized access, or interfere with its operation. Content on the website is general information about our Services. Results shown are from past client campaigns and are not a promise of future results.

4. Accounts:

4.1 Accurate information. You confirm that all information you provide during onboarding is truthful, current and complete.

4.2 Credentials. You are responsible for safeguarding any logins, access tokens and API keys connected to the Services, and for all activity under your Account.

4.3 Business use only. The Services are for commercial business use only.

5. Fees and billing:

5.1 Fees. Fees for the Services, including setup fees, monthly fees and usage fees, are set out in your Order Form.

5.2 Usage costs. Unless your Order Form says otherwise, telephony usage (call minutes and SMS segments), carrier registration fees and AI processing costs may be billed separately from your base fee at the rates set out in your Order Form.

5.3 Payment authorization. You authorize us to charge your payment method for all applicable fees, taxes and usage charges. If a payment fails, we may pause the Services until it is resolved.

5.4 Refunds. All payments are final. We do not issue refunds for setup fees, service fees, partial billing periods or unused services, except as expressly stated in a signed Order Form or performance guarantee agreement.

6. SMS/MMS messaging program:

Program name: ApolloAI SMS Program

How you opt in: Through the chat widget on our website at https://callapolloai.io. By entering your phone number in the chat and checking one or both consent boxes, you agree to receive text messages from UNPLGD LYF LLC, DBA ApolloAI.

Eligibility: By opting in, you confirm that you are the account holder of the mobile number you provided, or are authorized by the account holder to enroll it.

Message types: Consent for each type is separate and optional:

* Informational: replies to your inquiry, call and appointment scheduling, confirmations, reminders, and account or service updates.

* Marketing: information about our AI agent services for education businesses, offers, and invitations to book a call.

* Message frequency varies.

* Message and data rates may apply.

* Consent to receive text messages is not a condition of purchase or use of our Services.

* Carriers are not liable for delayed or undelivered messages.

Opt-out: Reply STOP to any message to stop receiving texts. You can also reply END, CANCEL, UNSUBSCRIBE or QUIT. You will receive one confirmation message, and no further messages will be sent unless you opt in again.

Help. Reply HELP to any message, call (616) 319-4392, or email [email protected].

Privacy. We do not sell, rent or share your mobile number or text message opt-in data with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. See our Privacy Policy at https://callapolloai.io/privacy-policy.

7. Client responsibilities and compliance:

7.1 Consent and your contacts. When we run campaigns on your behalf, you confirm that you have the right to contact the people in the lists you provide and that you hold any consent required by law, including under the Telephone Consumer Protection Act (TCPA), CAN-SPAM, the Spam Act 2003 (Cth), and state and local laws. Campaigns for your contacts are sent under your own business's carrier registration.

7.2 Initiator of communications. You approve the timing, recipients and content of Customer Communications sent for your business, and you are the initiator of those communications for legal purposes.

7.3 Meta platform data. If you use social direct message features, you agree to comply with Meta's Platform Terms. We act only as a service provider processing data for your leads, and you are responsible for how that data is used.

7.4 Acceptable use. You may not use the Services to send spam, unlawful, deceptive, hateful, sexually explicit or otherwise prohibited content, to contact people who have opted out, or to violate carrier rules. We may pause or refuse any campaign we reasonably believe breaks these rules.

8. Indemnification:

You agree to indemnify and hold harmless ApolloAI, UNPLGD LYF LLC and their officers, employees and agents from any claims, damages, losses, fines or penalties (including reasonable legal fees) arising from:

* Your breach of these Terms.

* Your violation of the TCPA, CAN-SPAM or any other consumer protection or privacy law.

* Any content, contact list or communication you provide or approve.

9. Disclaimer of warranties:

9.1 As-is basis. The Services, including all AI-generated outputs, are provided "as is" and "as available". We disclaim all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.

9.2 No revenue guarantee. We do not guarantee specific enrollments, bookings, revenue or business results. Any performance guarantee applies only as set out in a signed Order Form and requires you to meet the onboarding requirements in that agreement.

10. Limitation of liability:

10.1 Liability cap. To the maximum extent permitted by law, the total liability of ApolloAI and UNPLGD LYF LLC for all claims arising out of these Terms will not exceed the fees you paid us in the three (3) months before the event giving rise to the claim.

10.2 Excluded damages. We are not liable for indirect, incidental, special or consequential damages, including loss of revenue, profits or data.

11. Data privacy:

11.1 Privacy Policy. Your use of the Services is also governed by our Privacy Policy at https://callapolloai.io/privacy-policy.

11.2 Data ownership. You own your lead data and Customer Content. We own Aggregated Data and improvements to the ApolloAI Technology derived from use of the Services.

12. Intellectual property:

UNPLGD LYF LLC retains all rights, title and interest in the ApolloAI Technology, including the prompts, scripts, campaign frameworks and agent configurations we build for you, unless a separate written agreement says otherwise. You receive a license to use these assets while you are an active client. All website content is protected by copyright and may not be copied or redistributed without permission.

13. Termination:

13.1 By you. You may cancel by giving written notice to [email protected]. Cancellation takes effect at the end of the current Billing Cycle unless your Order Form says otherwise.

13.2 By us. We may suspend or end the Services immediately if you breach Section 7, fail to pay fees, or use the Services in a way that puts us, carriers or recipients at risk.

14. Governing law:

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of laws principles.

15. Changes to these Terms:

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Changes to our text messaging terms will also be communicated, where required, by text message or email before they take effect.

16. Contact us:

Legal notices and questions should be sent to:

UNPLGD LYF LLC, DBA ApolloAI
Email: [email protected]
Phone: (616) 319-4392
Website: https://callapolloai.io

Disclaimer:

ApolloAI provides AI agent services and infrastructure for education businesses. We do not sell a business opportunity, get-rich-quick program or money-making system, and we do not guarantee success or specific earnings.

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